Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
We (The Agorá Co.) will collect sales tax on shipping and handling when applicable.
A: Yes, but only Canada
Q: How much is shipping and handling?
A: Our goal is to deliver your purchase(s) in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded during your checkout process. The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.
Q: What items are NOT allowed to be returned?
A: The following items will NOT be accepted for return:
1. Skincare Products
3. Sale items
4. Used items
Q: Can I cancel my order?
A: Yes, customers have 24 HOURS to cancel an order.
Q: What happens if I receive damaged merchandise?
A: We try our best to make sure each customer receives their package safely and in a timely fashion but mistakes do happen. When a package is delivered damaged, please email our customer service department at HELLO@THEAGORACO.COM to inform us (The Agorá Co.). After the first step has been completed a representative will contact you within 24 hours of receiving the email and inform the customer on how to return the damaged merchandise. Our (The Agorá Co.) customer service representative may ask the customer to mail the item back or submit a photo of the damaged item(s). If asked to mail the item(s) back, the customer will then have 72 hours to ship the damaged merchandise back to The Agorá Co. If the customer do NOT follow the directions stated, The Agorá Co. will NOT issue a refund nor replacement.
Tracking InformationQ: How can customers track packages?