FAQs

Taxes
Q: Are taxes charged? 

A: Yes, 

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

We (The Agorá Co) will collect sales tax on shipping and handling when applicable. 

International Shipping
Q: Can I purchase items for delivery outside of the U.S.?

A: Yes, but only Canada

Domestic Shipping

Q: How much is shipping and handling?

A: Our goal is to deliver your purchase(s) in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded during your checkout process. The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Return Policy
Q: What is the return policy?
A: At The Agorá Co., we stand behind the quality of the products we sell and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. All customers will have 30 days (from the date the parcel has been marked delivered) to return merchandise. Item(s) must be shipped back in its original packaging and unused (tags/ labels still attached). After the merchandise has been received, we (The Agorá Co.) will issue a refund and a notification will be sent to the email given when the order was first created. ALL customers are responsible for returned shipping cost. Unless another term has been agreed upon prior to shipping the returned  item(s). 

 

Q: What items are allowed to be returned?

A: The following items will NOT be accepted for return: 

1. Skincare Products

2. Food

3. Sale items

4. Used items

 

Cancellations 

Q: Can I cancel my order?

A: Yes, customers have an HOUR to cancel an order. 

 

Damaged Merchandise

Q: What happens if I receive damaged merchandise?

A: We try our best to make sure each customer receives their package safely and in a timely fashion but mistakes do happen. When a package is delivered damaged, please email our customer service department at HELLO@THEAGORACO.COM to inform us (The Agorá Co.). After the first step has been completed a representative will contact you within 24 hours of receiving the email and inform the customer on how to return the damaged merchandise. Our (The Agorá Co.) may ask the customer to mail the item back or submit a photo of the damaged item(s). If asked to mail the item(s) back, the customer will then have 72 hours to ship the damaged merchandise back to our (The Agorá Co.) warehouse. If the customer do follow the directions stated prior are not taken, The Agorá Co. will NOT issue a refund nor replacement.

Tracking Information

Q: How can customers track packages?
A: Every order includes tracking. Customers can track the progress of their package by checking the website of the designated parcel carrier (USPS,UPS, and FEDEX).